Project 400 – What kind of English does Mercedes Benz need?

As part of my Project 400, I am talking to company managers, HR managers and company staff to learn how English is being used today.

Teachers should teach students the English they will need when they use English. So let’s start with the question, Why are students learning English? Although most students will say they want to learn English to travel and to make friends, the most important reason they will say is for their jobs.

If that is true, then the next question is, What English do they need for their jobs? We can answer this question by studying the English used in companies right now. When business people in today’s companies in our city use English, how do they use it?

The number one way English is used in companies today is in Emails. I have studied company Emails for almost ten years. They are short. They are informal, almost friendly. They are almost always written to people who are known, not to strangers. They usually use company special words correctly but there are mistakes in sentences. Here are some examples of real Emails from Benz. Please note the mistakes and corrections.

From these sample Emails, you will see that the main mistakes are with small errors in grammar. This is what students need to improve.

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EMAIL 1
Kindly I’d like to inform you that yy has invited xx to be the speaker of OOC touch point seminar.
The seminar will be held on July 27 in the evening ( Pls see the attachment for the detail detailed rundown).
On yy’s introduction, we have invited xx. xx is a very very good speaker and he can speak fluent mandarin Mandarin, too. He is a world class speaker.
We think it’s maybe a good opportunity for agency promotion(,). we We wonder whether you need to invite him too?
If yes, we should inform yy of the schedule today.
Your reply today will be highly greatly appreciated!

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EMAIL 2
The under insured’s leaflet has finish finished it’s final design, I’ve submit submitted it to bb for her comment.
I’ll attend an HR training this these two days, dd will forward the confirmed design to you ASAP.
If there is Anything anything urgent pls contact zz or aa.
Thank you!

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